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Querying Data via Chat

"How many alarms are active right now?", "What was the temperature on line 3 yesterday?" — for questions like these, there's no need to build an app; just ask. Chat is the screen where you ask questions directly against field data without building an app.

Open it with the speech bubble icon (fa-messages) in the left navigation.

Chat vs. Builder

Chat only reads data and answers — it does not create or modify apps. If you want to build a screen, go to Creating an App from Home. Chat is freely available even with Viewer permissions.

Asking a Question​

Type your question in the input box at the bottom right of the screen and press Enter. (Use Shift+Enter for a line break.)

The first time you open it, a prompt appears in the center.

Ask anything about your field data — equipment, alarms, tags, and more.

Clicking any of the three examples below it sends that question immediately.

  • How many alarms are active right now?
  • What's the status of line 3?
  • How is today's production output?

While the answer is being generated, a spinner appears with Thinking…, and while data is being retrieved, Retrieving data… is shown along with the retrieval path. If an answer takes too long or you mistyped the question, you can stop it with the red stop button (fa-square) at the bottom right.

Example Questions​

지금 ERROR 이상 알람이 몇 건이고, 어느 설비에서 났어?
3번 라인 용해로 온도 최근 6시간 추이를 표로 보여줘.
어제 알람을 심각도별로 집계해서 많은 순서로 정리해줘.
A동에 어떤 설비들이 있고 각각 어떤 태그가 붙어 있어?
3번 라인 압력이 90 넘으면 알려줘.

As in the last example, phrasing a question as "let me know if…" creates a monitoring rule (watcher). See the "Setting Up Monitoring Directly from a Question" section below.

What Appears in an Answer​

Answers are not text only. Depending on the question, the following may also be shown.

  • Tables — multi-row values such as equipment lists or alarm counts
  • Charts — values better viewed graphically, such as trends and comparisons
  • Diagrams — explanations of flows or structures
Tables can be moved straight into Excel

Hover over a table and a CSV copy button appears at the top right. Click it to copy the entire table; pasting into Excel or a spreadsheet keeps the columns intact. Handy when compiling reports.

Follow-up Actions on an Answer​

Hover over an answer and small buttons appear beneath it.

ButtonWhat it does
copy fa-copy CopyCopies the entire answer to the clipboard. Briefly changes to Copied when clicked
stopwatch fa-stopwatchThe time the answer took, in seconds
magic wand fa-wand-magic-sparkles Turn into AppTurns this question and answer into a screen as-is

Clicking Turn into App creates a new app, and the builder automatically starts work to turn what you just reviewed into a dashboard. Useful when you think "I want to see this answer every day." (This button is not visible with Viewer permissions.)

Asking with an Attached Photo​

Use the clip icon (fa-paperclip) to the left of the input box to attach photos.

  • Take a picture of a gauge panel, indicator lamp, or error screen and ask "What is this warning?"
  • Up to 5 images at a time, each 5 MB or less.
  • Attached photos appear as small squares above the input box and can be removed with the X at their top right.
  • You can send photos with no text at all.

Managing Conversations​

The left panel is the conversation list. Splitting conversations by topic makes them easier to find later.

  • New conversation — the green button at the top of the panel (fa-plus). Starts a fresh conversation with no prior context.
  • Switching conversations — click a title in the list to open it. Past questions and answers remain intact.
  • Rename — the pencil icon (fa-pen) that appears when you hover over a list item. Enter a new name.
  • Delete conversation — the trash icon (fa-trash-can) next to it. Deleted after 이 대화와 이력을 삭제할까요? 되돌릴 수 없습니다. confirmation.
  • Search conversations — once you have more than 3 conversations, a search box appears at the top. Filters by title.

Conversation titles are assigned automatically based on the first question, and the last activity time is shown beneath each item as just now · n minutes ago · n hours ago. A pulse indicator blinks next to conversations with an answer in progress — answers keep being generated even if you switch to another conversation.

Questions asked from Home arrive here too

A question sent from the Home screen with the mode switched to Ask continues as a new conversation on the Chat screen. Carry on the conversation from here.

Setting Up Monitoring Directly from a Question​

If it's not a one-time check and you want to keep watching, just say so in your question.

매시간 3번 라인 압력이 90 넘으면 알려줘.
1호 용해로 온도가 850도 넘으면 알림 보내줘.

Phrased this way, Chat creates a monitoring rule (a watcher) for you and reports back every few minutes on what it is monitoring. You can review, edit, or stop the created watcher from the Watchers menu under the radar icon (fa-radar) in the left navigation.

For details → Watchers and Notifications

Troubleshooting​

If answers come back without data

Check the Platform indicator light at the right end of the status bar at the bottom of the screen. Red means equipment data cannot be read. Ask again once the connection is restored. How to read the status bar is covered in the "Bottom Status Bar" section of Getting Started.

When you don't get the answer you want

Use equipment names exactly as they are called in the field ("line 3", "melting furnace 1"). Adding a period ("last 6 hours") and a desired format ("as a table", "as a graph") makes results much more accurate. Rules specific to your site can be registered in Field Skills so you don't have to explain them every time.

Next Steps​