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Query data via chat

"How many alarms are active right now?", "What was the temperature on Line 3 yesterday?" — for questions like these, you don't need to build an app; you can just ask. Chat is a screen where you can ask questions about field data directly, without creating an app.

Click the speech bubble icon in the left navigation (fa-messages) to open it.

Difference between Chat and Builder

Chat only reads data and gives answers — it doesn't create or modify apps. If you want to build a screen, refer to Creating an App from Home. Chat is freely available even with Viewer permissions.

Asking a Question​

Write your question in the input box at the bottom right of the screen and press Enter. (For a new line, use Shift+Enter)

When you open it for the first time, guidance appears in the center.

Ask anything about field data — equipment, alarms, tags, and more.

Below that, you'll find three example questions you can click to send immediately.

  • How many active alarms are there right now?
  • What's the status of Line 3?
  • How's today's production output?

While an answer is being generated, a spinner appears with Thinking… . During data retrieval, Retrieving data… is shown along with the retrieval path. If the response is taking too long or you misphrased your question, you can stop it using the red stop button (fa-square) at the bottom right.

Example Questions​

지금 ERROR 이상 알람이 몇 건이고, 어느 설비에서 났어?
3번 라인 용해로 온도 최근 6시간 추이를 표로 보여줘.
어제 알람을 심각도별로 집계해서 많은 순서로 정리해줘.
A동에 어떤 설비들이 있고 각각 어떤 태그가 붙어 있어?
3번 라인 압력이 90 넘으면 알려줘.

As in the last example, phrasing your question as "let me know when…" creates a monitoring rule (watcher). See the "Setting up watchers directly from a question" section below.

What You See in the Response​

The response isn't just text. Depending on your question, the following may also appear:

  • Table — for multi-row values like equipment lists or alarm summaries
  • Chart — for values better understood visually, like trends or comparisons
  • Diagram — for flow or structural explanations
Tables can be exported directly to Excel

Hover over a table and a CSV copy button appears in the top right. Clicking it copies the entire table, which you can paste into Excel or a spreadsheet, and the columns will be preserved. Useful for attaching to reports.

Actions You Can Take from a Response​

Hovering over a response reveals small buttons below it.

ButtonWhat it does
Copy fa-copy CopyCopies the entire response to the clipboard. The button briefly changes to Copied
Stopwatch fa-stopwatchShows the time (in seconds) taken to generate the response
Magic wand fa-wand-magic-sparkles Create appCreates a screen directly from this question and answer

Clicking Create app creates a new app, and the builder automatically starts working so that the content you just viewed becomes a dashboard. This is useful when you want to see this answer daily. (This button is not visible with Viewer permissions.)

Asking with Images​

You can attach images using the clip icon (fa-paperclip) on the left of the input box.

  • Take a photo of a meter, indicator light, or error screen and ask "What's this warning?"
  • You can attach up to 5 images at a time, each 5MB or less.
  • Attached images appear as small thumbnails above the input box and can be removed with the X icon in the top right corner.
  • You can also send just an image without any text.

Conversation Management​

The left panel displays your conversation list. Organizing conversations by topic makes them easier to find later.

  • New conversation — the green button at the top of the panel (fa-plus). Starts a new conversation with no previous context.
  • Switch conversation — click a title in the list to open that conversation. Your past questions and answers remain intact.
  • Rename — the pencil icon that appears when you hover over a list item (fa-pen). Enter a new name.
  • Delete conversation — the trash can icon next to it (fa-trash-can). It is deleted after confirmation (이 대화와 이력을 삭제할까요? 되돌릴 수 없습니다.).
  • Search conversations — when you have more than three conversations, a search box appears at the top. You can filter by title.

Conversation titles are assigned automatically based on your first question, and the time of your last message is displayed under each item in formats like just now · n minutes ago · n hours ago . A pulsing icon appears next to conversations where a response is being generated — the response continues even if you switch to another conversation.

Questions sent from Home also appear here

Questions you send from the Home screen after switching the mode to Ask are linked to the New conversation in the Chat screen. You can continue the conversation here.

Setting up Watchers Directly from a Question​

If you want to keep monitoring something rather than just checking once, just phrase your question that way.

매시간 3번 라인 압력이 90 넘으면 알려줘.
1호 용해로 온도가 850도 넘으면 알림 보내줘.

Using this format, Chat creates a monitoring rule (a watcher) on your behalf and periodically tells you what it's monitoring. You can view, modify, or stop the created watcher in the Watcher menu, accessible via the radar icon (fa-radar) in the left navigation.

For more details, see → Watchers and Notifications

If Something's Not Working​

If the response comes back without data

Check the Platform indicator on the right side of the status bar at the bottom of the screen. If it's red, equipment data cannot be read. Ask again after the connection is restored. Instructions for reading the status bar are in the "Bottom Status Bar" section of Getting Started.

If you're not getting the answer you want

Try using the exact equipment names used in the field (e.g., "Line 3", "Furnace 1"). Adding a time frame ("last 6 hours") and a desired format ("as a table", "as a graph") makes the results much more accurate. Rules specific to your site can be registered in Field Skills so you don't have to explain them each time.

Next Steps​